Time to Re-think the Traditional SWOT Analysis
After many years of facilitating planning sessions, I have concluded that there is a better approach to business analysis than SWOT exercises. Here’s why.
Time to Re-think the Traditional SWOT Analysis
Organizational Culture & Improvement
A New Way to Think About “Customer Satisfaction”
A New Way to Think About “Customer Satisfaction”
One way to get a handle on the level of customer satisfaction is the use of satisfaction surveys. But do they tell us the whole story?
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