Alexander Joseph Insights
Alexander Joseph Insights

Joe Truncale

Why Performance Management Still Matters

Why Performance Management Still Matters

Some years ago, as Executive Vice President of NAPL, I was asked to oversee the procurement of a better, more meaningful way to help our managers and supervisors monitor, measure and improve the workplace performance of our 50 team members. Although we were conducting performance appraisals at the time, there was frustration in how they were structured and implemented. Mostly, the entire process was viewed as a perfunctory, “check the box” requirement which did little to fortify the development and contribution of team members.

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Know What You’re Talking About: Read!

Know What You’re Talking About: Read!

That line (in fact, the only line in the entire 30 second spot) is taken from a public service announcement which ran on television some years ago. The spot featured a group of young men in a diner having a discussion and although there is no audible dialogue (only background music) the discussion/debate is quickly becoming heated and may even come to blows. Just then, another young man walks in, calmly joins the discussion and very quickly, all involved cool down and listen to what must be words of great wisdom. Frowns turn to smiles and nodding of heads, even handshakes. The camera pans in to reveal a paperback book in our hero’s back pocket, followed by the narrator’s voice intoning “know what you’re talking about: Read!”

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Be Different, Not Just Better!

Be Different, Not Just Better!

Too often, organizational leaders become consumed with their competitors; what they are doing, how and for whom. This can frame the decisions they make and the strategy they employ to try to gain a “competitive advantage.” The paradox of this approach is that the best way to gain this advantage is not by doing the same things only better, but by doing new things in new and different ways.

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