In my experience working with entrepreneurial business leaders, there is often frustration with the disconnect between the organization’s objectives...
Corporate Culture: Compliance or Commitment?
Ask any organizational leader and they will quickly agree that culture is a driving force in the success of any enterprise. Something this impactful d...
Identifying and Overcoming Obstacles: A Planning Essential
A necessary but often overlooked element of sound strategic planning is the time spent identifying and understanding obstacles.
Time to Re-think the Traditional SWOT Analysis
After many years of facilitating planning sessions, I have concluded that there is a better approach to business analysis than SWOT exercises. Here’...
A New Way to Think About “Customer Satisfaction”
One way to get a handle on the level of customer satisfaction is the use of satisfaction surveys. But do they tell us the whole story?