The most recent issue of the Harvard Business Review features a cover story on the issue of conflict in organizations and the leader’s role in managing these inevitable disruptions. Timely to be sure. Of all the patterns I’ve seen in my work with organizational...
I read an interesting article recently about a pro sports team in the northeast. Seems they traded away their most talented (and most expensive) player. In return, they received what could generously be called “prospects”; that is, largely unproven...
According to a recent Wall Street Journal article (Reasons Why Managers Are So Miserable at Work by Ray A Smith, August 4, 2025) managers are frustrated and under more pressure than ever before. Tasked with translating strategic visions into operational...
One more comment on the many benefits of face-to-face meetings with customers. An objection I often hear is this: “My customers are too busy to see me…”. Well, that’s probably true, given the nature of most customer visits. Consider this: are you going there to...
My most recent offering on the power of face-to-face meetings seems to have struck a chord. So, a few more comments on this important topic. I cited a TV commercial in which a business manager scolds his team and himself for neglecting to visit customers....
Culture forms the essence of any organization. It defines how employees interact, collaborate, and align themselves with the company’s vision, and mission values. A robust culture not only attracts top talent but also retains it, drives productivity, and creates a...