We often overlook ideas for improvement and our own adherence to outmoded ways of doing things. An outsider’s perspective can provide an actionable ...
Management/Supervisory Development in Four-Steps
An enduring challenge for businesses is the development of the next-level managers. This simple four-step process builds competency, skills, and confi...
Work-Related Behavior in a Post-Pandemic World
As if being in business needed to be any more demanding, post-pandemic issues seem to include supply chain shortages and a critical shortage of skille...
Now’s the Time to Start Strategic Planning for Your Business
While any time is a good time to begin your strategic planning effort, the fourth quarter of the year (don’t look now, but it’s here) is an especi...
What’s a Customer Really Worth?
Few topics engender as much passionate debate as the the value of a customer. While most everyone agrees they’re important, there’s less consensus...
Hiding in Plain Sight
Recently, a client told me of a change in a key executive position in his company. After about 18 months in the job, this individual decided to leave ...
Leadership Competencies: Expense or Investment?
“Culture eats strategy for breakfast” and similar declarations are prevalent in business journals. But what if systematic investment could help yo...
Strategic Organization Design: Getting the Basics Right
One of the most common concerns raised by employees is as simple as it is complex. Organization structure should be straight forward and well underst...
Three Critical Components of Your Complete Business Plan
In my NYU graduate business management courses, I’ve recommended a format for business plans that incorporates three vital components.
What Do Successful Organizations Have in Common?
Our study of companies that have enjoyed enduring success over more than a decade, identified a number of common traits. Among them; a commitment t...