According to a recent Wall Street Journal article (Reasons Why Managers Are So Miserable at Work by Ray A Smith, August 4, 2025) managers are frustrated and under more pressure than ever before. Tasked with translating strategic visions into operational...
One more comment on the many benefits of face-to-face meetings with customers. An objection I often hear is this: “My customers are too busy to see me…”. Well, that’s probably true, given the nature of most customer visits. Consider this: are you going there to...
My most recent offering on the power of face-to-face meetings seems to have struck a chord. So, a few more comments on this important topic. I cited a TV commercial in which a business manager scolds his team and himself for neglecting to visit customers....
Culture forms the essence of any organization. It defines how employees interact, collaborate, and align themselves with the company’s vision, and mission values. A robust culture not only attracts top talent but also retains it, drives productivity, and creates a...
Not long ago, I enjoyed a lengthy conversation with a highly successful business leader. The topic of authentic leadership came up and we discussed “the gap”; the difference between what the leader says matters most (often evidenced by the organization’s...
I read with interest a recent front-page article in the Wall Street Journal: “Bosses Talk Tough with Staff Amid Power Shift”. It offers an interesting view of a shifting dynamic between organizational leaders and their team members. According to the...