What’s a Customer Really Worth?
Few topics engender as much passionate debate as the the value of a customer. While most everyone agrees they’re important, there’s less consensus on what they’re worth.
What’s a Customer Really Worth?
Strategy
Leadership Competencies: Expense or Investment?
Leadership Competencies: Expense or Investment?
“Culture eats strategy for breakfast” and similar declarations are prevalent in business journals. But what if systematic investment could help you build both?
Strategic Organization Design: Getting the Basics Right
Strategic Organization Design: Getting the Basics Right
One of the most common concerns raised by employees is as simple as it is complex. Organization structure should be straight forward and well understood by all.
Three Critical Components of Your Complete Business Plan
Three Critical Components of Your Complete Business Plan
In my NYU graduate business management courses, I’ve recommended a format for business plans that incorporates three vital components.
Ten Steps for Fast, Focused, Flexible Strategic Planning
Ten Steps for Fast, Focused, Flexible Strategic Planning
Finding time, once each year, to take your team through this ten-step process can bring your organization to a higher level of planning, performance, and success.
Moving Ahead in the Face of Uncertainty
Moving Ahead in the Face of Uncertainty
As we move into the early stages of 2021, it’s not time to retreat in the face of uncertainty. Now is the time to “double down” with disciplined, structured planning and execution.
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