It’s not uncommon to begin a strategy and planning session with a thorough, open, honest assessment of the organization’s strengths, weaknesses, opportunities, and threats (SWOT analysis). It may be time to re-think this approach. Here’s why.
The new year can be a time for reflection and focus on the things we’d like to improve. But often, energy fades as we move back to our existing set of habits. There IS a better way.
Leaders often “protect” employees by letting them offer feedback with anonymity. This may increase participation but it also reduces accountability. There’s a better way.
As they begin planning for the coming year, business leaders focus on ways to improve and grow. A comprehensive review of the organization’s current state may be the most important part of the planning process.
We often overlook ideas for improvement and our own adherence to outmoded ways of doing things. An outsider’s perspective can provide an actionable path forward.
Few topics engender as much passionate debate as the the value of a customer. While most everyone agrees they’re important, there’s less consensus on what they’re worth.