The main headline in a recent Wall Street Journal article read: “The Performance Review is Back.” My question is this: Where did it go? And more to the point, why?
Recently, a client told me of a change in a key executive position in his company. After about 18 months in the job, this individual decided to leave on their own accord. The reasons for their departure became crystal clear within just a couple of weeks.
McKinsey & Company points to a set of ten variables that make the difference between companies that flounder and those that build strong, sustainable competitive advantage.
In my experience working with entrepreneurial business leaders, there is often frustration with the disconnect between the organization’s objectives and the way employees approach their work.
One way to get a handle on the level of customer satisfaction is the use of satisfaction surveys. But do they tell us the whole story?