A recent Wall Street Journal article offers up some interesting observations on ways professional services organizations are charging their clients. Seems the long-held tradition of billing by the hour is under serious review. According to the author, Rita Gunther...
One more comment on the many benefits of face-to-face meetings with customers. An objection I often hear is this: “My customers are too busy to see me…”. Well, that’s probably true, given the nature of most customer visits. Consider this: are you going there to...
My most recent offering on the power of face-to-face meetings seems to have struck a chord. So, a few more comments on this important topic. I cited a TV commercial in which a business manager scolds his team and himself for neglecting to visit customers....
It’s been said that “a desk is a dangerous place from which to view the world.” A recent newspaper article and a long-ago television commercial reinforce this notion. In a Wall Street Journal article titled “This Fed President Is Ditching His Desk,” Richmond Fed...
Organizational leaders cite teamwork as a key element in the success of their enterprise. Creating and sustaining effective teams can pose a significant challenge. Here are a few ideas that can help.
It’s not uncommon to begin a strategy and planning session with a thorough, open, honest assessment of the organization’s strengths, weaknesses, opportunities, and threats (SWOT analysis). It may be time to re-think this approach. Here’s why.