I read with great interest the story of Saks’ acquisition of both Neiman Marcus and Bergdorf Goodman. These three fierce competitors in the luxury department store arena came together less than two years ago with the hope of...
A recent Wall Street Journal article offers up some interesting observations on ways professional services organizations are charging their clients. Seems the long-held tradition of billing by the hour is under serious review. According to the author, Rita Gunther...
One more comment on the many benefits of face-to-face meetings with customers. An objection I often hear is this: “My customers are too busy to see me…”. Well, that’s probably true, given the nature of most customer visits. Consider this: are you going there to...
My most recent offering on the power of face-to-face meetings seems to have struck a chord. So, a few more comments on this important topic. I cited a TV commercial in which a business manager scolds his team and himself for neglecting to visit customers....
It’s been said that “a desk is a dangerous place from which to view the world.” A recent newspaper article and a long-ago television commercial reinforce this notion. In a Wall Street Journal article titled “This Fed President Is Ditching His Desk,” Richmond Fed...
Organizational leaders cite teamwork as a key element in the success of their enterprise. Creating and sustaining effective teams can pose a significant challenge. Here are a few ideas that can help.